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PTCL broadband surprise: Unlimited package now with a price


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Reply to topic    Forum Pakistan - Pakistani Forums Home » PTCL Telephone
PTCL broadband surprise: Unlimited package now with a price
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SM Team
Full PK Member
Full PK Member


Joined: 15 Aug 2011
Posts: 207

PTCL broadband surprise: Unlimited package now with a price
KARACHI: Ali got a surprise when Pakistan Telecommunication Company Limited (PTCL) sent him his August broadband internet bill which was much more than his expectation. Apparently he is not the only one, quite a few customers of the largest broadband service provider have also been charged without being informed.

Ali, who took the most of the unlimited package, when approached the company was told that the facility was no more unlimited and a data usage limit had been put into effect.

When Ali inquired how users would know about this, he was told to call the company’s helpline (1236) and listen to the packages. The company’s website still flashes ‘unlimited internet package’ but with an asterisk which informs people, if they scroll to the bottom of the page, about the limitation.

They notification says, “for quality assurance purposes and to provide uninterrupted service to all customers, Rs1,000 per month will be charged for greater than 50 gigabytes download. This is applicable to 4 Mbps, 6 Mbps and 8 Mbps packages.”

PTCL has started charging its customers extra if they download more than 50 gigabytes a month. PTCL’s helpline staff says the company sent notifications, informing people about this change on August 1, but Ali and other users have complained about never receiving it.

Those who subscribe to lower than 2 Mbps packages will not have to pay this extra charge.

Fourth fastest growing broadband country

Broadband started getting popular in the country after operators started providing unlimited data plans without fair usage limits.

Pakistan is ranked fourth in terms of broadband internet growth in the world, as the subscriber base of broadband internet has rapidly increased and crossed 170,000 in the country, according to rankings released by global research centre Point Topic Global broadband analysis.

Earlier, all unlimited data plans were being offered with a fair usage limit but advertisements always had a disclaimer at the bottom informing users in advance about the fair usage limit. Operators started charging by the megabyte or lower the speed after the fair usage data limit surpassed.

Users who missed out on the fine print sometimes ended up with quite an interesting surprise on their bills or had to deal with slow internet. However, analysts pointed out that this Rs1,000 for the hardcore users was nothing compared with the surprises during the fair usage limit regime.

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Mon Sep 19, 2011 12:31 pm View user's profile Send private message
Mwkhan
Pak Newbie


Joined: 25 Sep 2011
Posts: 1

Reply with quote
Thank you for giving useful information, Last month PTCL automatically upgraded my package to 2mbps and I was charged 1799 for 2mbps PTCL Triple play project, I will visit PTCL's One Stop Shop tomorrow and ask them about this and then I will confirm it here if it is true or not Smile
Sun Sep 25, 2011 10:01 pm View user's profile Send private message
zobiajaved
Pak Newbie


Joined: 23 Sep 2011
Posts: 20

Reply with quote
my broadband is still on one mb, will it be upgraded automatically ?
Mon Sep 26, 2011 8:54 pm View user's profile Send private message
kharadar
Pak Newbie


Joined: 29 Sep 2012
Posts: 21

Reply with quote
My package is already well do not need to upgrade Koruna am very happy with this package
Tue Oct 09, 2012 6:33 pm View user's profile Send private message Yahoo Messenger
rajper_n
Pak Newbie


Joined: 23 Apr 2014
Posts: 1
Location: Khairpur sindh pakistan

Excess Charges Reply with quote
i receive a PTCL bill please tell me what is the meaning of Excess Charges.
Niaz
Wed Apr 23, 2014 11:42 am View user's profile Send private message
rrashid090
Junior PK Member
Junior PK Member


Joined: 20 Jan 2014
Posts: 65
Location: Lahore, Pakistan

Reply with quote
i don't think so, but if PTCL doing this, it is absolutely not fair.
Mon Jun 16, 2014 10:34 am View user's profile Send private message
sharif5
Senior Proud Pakistani
Senior Proud Pakistani


Joined: 25 Apr 2009
Posts: 1101
Location: karachi

PTCL problems Reply with quote
PTCL often do not heed consumer complain that reason always consumer facing problem
Sat Jan 16, 2016 11:34 am View user's profile Send private message Send e-mail Yahoo Messenger
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