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Got email reply from u-fone careless TeAm


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Reply to topic    Forum Pakistan - Pakistani Forums Home » Ufone
Got email reply from u-fone careless TeAm
Author Message
sharif5
Senior Proud Pakistani
Senior Proud Pakistani


Joined: 25 Apr 2009
Posts: 1101
Location: karachi

Got email reply from u-fone careless TeAm
Got email reply from u-fone careless TeAm

Dear Mr. Ashfaq,

Thank you for contacting us regarding the SMS Bucket issue against the Ufone connection 0333-2131984.
With reference to the same, we would like to inform you that the issue highlighted by your kind self is of the nature that requires exact and detailed information. However, in your particular case, the provided particulars are incomplete.

Therefore, kindly provide us the below mentioned details, in order for us to investigate the matter.
• Exact Date & Time of Bucket Activation
• Exact Date & Time Balance Deduction (after SMS Bucket activation)
• Remarks

In case you have any further queries, please feel free to contact us on 333 from your Ufone number or dial 051-111-333-100 from any other number, as it is really a matter of honor and privilege for us to serve you.

Regards,

Ufone Customer Care Team

2nd reminder
Still u-fone management not serious and asking stupid question? And hiding cheating practice which whose support? And always consumers suffers.

PTA when you awake and take notice of cheating practice and protect the cell phone consumers?


AS/0049/UFONE/13
Oct 19, 13

Customer Dept
u-FONE
Karachi/Islamabad

Customer complain Section
P T A
Karachi

u-fone fake & misleading sms 603 packages, PTA role remain silent observer

I am very much dis-appointed and regret when seeing when I u-fone remain always hungry how to utilized credit balance by wrong method and PTA role always silent observer even lodge complain than do not seek the truth information only trust and believe u-fone one side information and consumer remarks have no importance.

Why problem with u-fone when they charged sms charges for 603 package to sending 2500 sms to any net work for Rs. 35 than why I have always deprived to utilizing my entire package but before its due date to end but shame less u-fone stop my sms package and information that I have utilized the package but I have not utilized the package.

Simply I not cross the 1500 sms but u-fone claimed that utilized my package even I have 3 to 4 days remain but when questioned to provide evidence than giving irrelative response which totally hiding their cheating practice which is not hidden from any common.

u-fone what your issue or problem when I utilized full package of 2500 sms or 14 days but wheat reason you have charged for sending sms when my package is active? Does you have special permission to do non-stop cheating practice and when received consumer complain than remain silence and speechless.

Whose support and backing u-fone doing cheating the consumers and when complain to P
TA than no response which is too paining and hurting. Please take a strict notice of u-fone cheating practice otherwise PTA will loose credibility due to non-protecting the consumers complain and right.

u-fone never forget to send sms when balance is low or get advance loan in which u-fone have benefit or profit such type of business activities never forget to performed. When lodge complain than giving auto reply making foolish the customers’ and giving reply when question is asked from east and replied got for west. Only U-fone consider they are clever and smart to do cheating practice and consumer can’t detect or catch them?

Which part of body u-fone management feel pain when utilizing 2500 sms package with in 14 days? When u-fone cheating practice will end?

Thanking You

Yours faithfully


( Ashfaq Sharif )

Wed Oct 23, 2013 12:55 pm View user's profile Send private message Send e-mail Yahoo Messenger
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